Working days are Monday to Friday, excluding applicable bank holidays.

Please check your delivery address and postcode carefully before placing your order. If you notice an error, email info@vita-beauty.co.uk as soon as possible. Changes may not be possible once your parcel has been dispatched.

Tracking and Delivery Updates

If your chosen delivery service includes tracking, tracking information will be provided when available.

Delivery estimates are not guaranteed unless we expressly offer a guaranteed service. If your order has not arrived within the expected timeframe, contact us with your order number so we can investigate.

If tracking shows your parcel as delivered but you cannot find it, check any nominated safe place and ask other members of your household before contacting us. We will help resolve the issue with the delivery provider.

Cancelling an Order

To request cancellation, email info@vita-beauty.co.uk with your order number and a clear statement that you wish to cancel.

If your parcel has already been dispatched, you may need to return it under the cancellation terms below.

For eligible online purchases, you have 14 days after delivery to tell us you wish to cancel, without giving a reason. You then have a further 14 days to send the goods back.

Returning Beauty Products

Please handle products carefully and include their original packaging where possible.

The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

This exception does not remove your rights if a product is faulty or not as described.

How to Arrange a Return

Email info@vita-beauty.co.uk, including:

• Your order number or other proof of purchase.

• The name of the item you wish to return.

• Whether you are cancelling your purchase or reporting a problem.

• A description of any fault or damage, with photographs if available.

You do not need to give a reason for an eligible change-of-mind cancellation.

Pack the item securely and retain proof of postage.

Returns address:
[Insert business name and complete returns address, including postcode]

Change-of-mind return postage:
[Confirm whether Vita Beauty provides free returns or the customer pays the direct return postage cost.]

If an item is faulty, damaged on arrival or incorrectly supplied, contact us so we can arrange an appropriate solution and cover reasonable return costs where applicable.

Refunds

For eligible cancellations, refunds will be issued within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will use the original payment method unless otherwise agreed, without a refund processing fee.

When you cancel an entire eligible order, we also refund the basic standard outbound delivery charge. Additional charges for premium delivery are not refundable beyond the standard delivery amount.

A deduction may apply for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Damaged, Faulty or Incorrect Items

If something is wrong with your order, email info@vita-beauty.co.uk as soon as you can. Keep the item and packaging while we review the issue.

We will provide the remedy you are entitled to under applicable consumer law. Your statutory rights are not affected by this policy.

Contact Us

For delivery questions, cancellation requests or help with a return:

Email: info@vita-beauty.co.uk
Trading name: Vita Beauty